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          Data Privacy
          Upholding the principles of privacy by design and privacy by default, we ensure compliance and security throughout the entire data lifecycle.
          You Control Your Data
          You Control Your Data
          At Tuya, your data always belongs to you. When using our services, you have full control over your content data, including the ability to access, modify, or delete your data at any time. We ensure that you always have complete control over your own data.
          Always Maintain Transparency
          We are committed to maintaining openness and transparency, continuously sharing our efforts in data privacy protection, and actively adhering to regulations such as GDPR and privacy best practices.
          We Never Sell Customer Data or Service Data
          We Never Sell Customer Data or Service Data We will never sell customer data or service data to third parties.
          Security and privacy are always embedded in product design.
          Protecting your privacy is our top priority. We integrate the concept of privacy protection into our company culture and product design, ensuring that security and privacy are embedded in our products.
          Tuya Global Data Center
          As of June 2025, Tuya has seven data centers globally, located in Mainland China, Central Europe (AWS Frankfurt), Western Europe (Google Cloud Eemshaven), Western United States (AWS Oregon), Eastern United States (Google Cloud Virginia), Singapore(Alibaba Cloud) and India (AWS Mumbai).
          The Deployment of the Data Centers
          Customers may alter the location of data center with legal and compliant basis.
          Frankfurt Data Center, Germany - AWS
          Applies to the following regions or countries: Russia、Chad、Lithuania、Egypt、Central African Republic、Latvia、South Africa、Cameroon、Estonia、Greece、Cabo Verde、Moldova、Maldives、Netherlands、Equatorial Guinea、Armenia、Lebanon、Belgium、Gabon、Belarus、Jordan、France、Congo、Congo (DRC)、Andorra、Iraq、Spain、Monaco、Kuwait、Hungary、Angola、San Marino、Saudi Arabia、Italy、British Indian Ocean Territory、Vatican City、Yemen、Romania、Seychelles、Ukraine、Oman、Switzerland、Rwanda、Serbia、United Arab Emirates、Austria、Ethiopia、Montenegro、Israel、United Kingdom、Somalia、Croatia、Bahrain、Denmark、Djibouti、Slovenia、Qatar、Sweden、Kenya、Bosnia and Herzegovina、Bhutan、Norway、Tanzania、Macedonian、Mongolia、Poland、Uganda、Czech Republic、Germany、Burundi、Slovakia、Tajikistan、Australia、Mozambique、Liechtenstein、Turkmenistan、Zambia、Falkland Islands、Azerbaijan、Turkey、Madagascar、Belize、Georgia、Pakistan、Mayotte、El Salvador、Kyrgyzstan、Afghanistan、Zimbabwe、Honduras、Uzbekistan、Sri Lanka、Namibia、Nicaragua、Bahamas、Morocco、Malawi、Costa Rica、Barbados、Algeria、Lesotho、Panama、Anguilla、Tunisia、Botswana、Saint Pierre and Miquelon、Antigua and Barbuda、Libya、Swaziland、Haiti、British Virgin Islands、The Gambia、Comoros、Saint Martin、Senegal、Eritrea、Guyana、Cayman Islands、Mauritania、Aruba、Martinique、Bermuda、Mali、Faroe Islands、Norfolk Island、Grenada、Guinea、Greenland、Turks and Caicos Islands、C?te d’Ivoire、Gibraltar、Tonga、Montserrat、Burkina Faso、Portugal、Fiji、Niger、Luxembourg、Palau、Togo、Ireland、Wallis and Futuna、Benin、Iceland、Saint Lucia、Mauritius、Albania、New Caledonia、Dominica、Liberia、Malta、Tuvalu、Saint Vincent and the Grenadines、Sierra Leone、Cyprus、French Polynesia、Trinidad and Tobago、Ghana、Finland、Federated States of Micronesia、Bangladesh、Nepal、Saint Kitts and Nevis、Nigeria、Bulgaria、Marshall Islands、Jamaica、Svalbard and Jan Mayen、Sint Maarten、French Guiana
          Oregon Data Center, USA - AWS
          Applies to the following regions or countries: United States、Cook Islands、Canada、Niue、Peru、S?o Tomé and Príncipe、Kiribati、Mexico、Guinea-Bissau、Tokelau、Argentina、Guatemala、Brazil、Bolivia、Chile、Ecuador、Colombia、Palestine、Venezuela、Paraguay、Suriname、Puerto Rico、Uruguay、Dominican Republic (1-809)、Dominican Republic (1-829)、Dominican Republic (1-849)、New Zealand、Nauru、Japan、Cura?ao、Republic of Korea、Vanuatu、?land Islands、American Samoa、Samoa、Guam、U.S. Virgin Islands、Northern Mariana Islands Cloud storage for Southeast Asian countries will be hosted at the Alibaba Cloud data center in Singapore.
          Shanghai Data Center, China - Tencent Cloud/Alibaba Cloud
          Applies to the following regions or countries:Mainland China
          Mumbai Data Center, India - AWS
          Applies to the following regions or countries:India
          Eemshaven Data Center, Netherlands - Google Cloud
          This is an optional cloud vendor; customers can choose as needed (AWS is the default). Applies to the following regions or countries: Same as Frankfurt Data Center, Germany - AWS
          Virginia Data Center, USA - Google Cloud
          This is an optional cloud vendor; customers can choose as needed (AWS is the default). Applies to the following regions or countries: Oregon Data Center, USA - AWS
          Singapore Data Center - Alibaba Cloud
          Applies to the following regions or countries:Vietnam、Myanmar、Philippines、Macao SAR, China、Laos、Malaysia、Brunei、Papua New Guinea、Taiwan, China、Cambodia、Singapore、Timor-Leste、Solomon Islands、Thailand、Indonesia、Hong Kong SAR, China
          Personal Data Rights Request
          We respect your privacy rights and are committed to protecting your personal data. If you wish to access, correct, delete, or restrict the processing of your personal data, please use the following link to submit your request:
          Submit Personal Data Rights Request
          Your request will be handled by our dedicated privacy team, and we are committed to processing your personal data rights request promptly and in compliance with regulations. If you have any questions, please feel free to contact our support team.
          FAQs
          What privacy certifications does Tuya have and maintain?
          Tuya maintains the following privacy certifications, standards, and reports: · ISO/IEC 27001:2022 · ISO/IEC 27701:2019 · CSA STAR Cloud Security · SOC 2 type II · SOC 3 · Enterprise Privacy Certification (EPC) · GDPR Validation Report · CCPA Validation Report · PIPEDA & Quebec Law25 Assessment Report
          How are Tuya's data centers deployed?
          As of June 2025, Tuya has implemented seven data centers in USA East, USA West, Europe, India, Singapore and mainland China. In terms of cloud service providers, Tuya deploys Alibaba Cloud in Singapore, Amazon Web Service (AWS) in Germany, USA West, and India; Microsoft Azure in USA East and the Netherlands, and Tencent Cloud and Alibaba Cloud in mainland China. Customers from USA and Europe can choose to use Microsoft Azure or AWS to store their data at their discretion. Tuya strictly adheres to regional laws and regulations about data security and privacy, we have multiple data servers operated in different countries/regions. According to user’s choice, data will be stored to the corresponding data center, further ensuring the high reliability and availability. Customers can test a product's server IP and find which data center it flows to.
          Data ownership and control?
          Data Owner: The individual user is the owner of the personal data, which is owned by the individual user. Data Controller: The customer determines the purposes, scope, and means of processing personal data. Accordingly, the customer acts as the data controller. Data Processors: Tuya provides personal data processing services to our customers on an ongoing basis in accordance with their data processing instructions, ensuring and improving the ongoing provision of our agreed services. As a service provider and data processor, Tuya is the customer's data processor and has a strict data processing agreement with the customer, including the scope of data processing, processing methods, etc. Tuya has strict internal permission and access control policy and technical assurance structure to ensure that data can only be accessed or processed with the customer's authorization. To ensure data compliance, Tuya has globally deployed multiple independent data nodes that perform localized data storage and processing, as well as strict data encryption protection.
          What technical and organizational measures does Tuya have in place to safeguard customer data security and privacy?
          When Tuya's products and services collect personal data, they are guided by the following basic principles: clarity of purpose, choice of consent, data minimization, transparency, and security. Data security processing: Tuya classifies data into personal data and enterprise data, and applies corresponding security controls and management measures based on the data type and protection level to ensure that the data is effectively protected. Data filtering is used to enforce strict verification of data type, length, and format for all service entrances to ensure data integrity and non-contamination. For data destruction, Tuya adopts the underlying deletion mechanism of cloud services to permanently delete the data. For more detailed introduction, please see the Tuya Security Compliance White Paper
          How does Tuya protect my data subject rights?
          Tuya provides a channel for data subject rights requests and is equipped with a professional team to respond to relevant requests from data subjects. Upon receiving the request, they complete the response and request processing within the specified time and provide feedback on the processing results to the data subject. You can make corresponding requests through feedback in the APP, which includes the following channels: · In the Mobile APP ->Me ->Help Center ->Frequently Asked Questions and Feedback; · Through Tuya customer service team email [email protected] Or call the customer service hotline:Call 400-881-8611 to make the corresponding request, which will be internally confirmed and processed by the customer service team Turn; · By Tuya Privacy Compliance Office email [email protected] Make a request. · Submit a personal data subject rights response request through Tuya official website - Trust Center - Data Privacy - Personal Data Rights Request · If you downloaded our APP from Google Play, you can exercise your right to deletion through the online link on Google Play;